Custom and made-to-order backpacks are not able to be returned unless there has been an error in your order. In which case, contact me to fix it.
Snack Packs, accessories, stock and “off the shelf” items maybe be returned for a full refund minus processing fees and original shipping costs.
Those items must be returned within 30 days and be unused.
You are responsible for shipping costs of returning an item.
Contact me first before sending in a return.
Do you allow returns?
I often have small quantities of fabrics not listed on the site, so reach out with any specific fabric or color requests.
I am also happy to order specific fabrics for backpacks if needed.
I would like a fabric that is not listed on the product page. How can I get that?
I am able to do repairs on a case by case basis.
If there is a defect in manufacturing, let me know as soon as you notice it and I can fix it at not cost.
Damage from normal wear and tear, improper use, or accidents can be repaired if the nature of the damage allows it.
Send an email to winslowpacks@gmail.com with photos and details of the damage.
I will do as much repair as I can for free, but larger scale repairs may require a small cost to cover materials and time.
You are responsible for shipping costs to send an item in for repair.
IMPORTANT NOTE ABOUT SEAM TAPED PRODUCTS
While seam taping does improve the water resistance of a bag, I still recommend using a pack liner to keep items in your backpack completely dry.
Due to the nature of products that are seam taped, repairs are often very difficult or not possible, particularly to damaged seams. If you have a seam taped product, send me photos of the damage and I will do my best to help.
Keep this in mind when ordering seam taped bags.
Do you offer repairs on your gear?
Fabrics with an internal film layer can be seam taped to add water resistance. Common fabrics with a film layer are ULTRA200x and EPLX200 & 400
Snack Packs made with seam tapeable fabrics will be by default.
Currently, backpacks made with Ultra200x will be seam taped by default, but EPLX packs will be bound with grosgrain.
All other fabrics will have seams bound with grosgrain.
Due to the nature of products that are seam taped, repairs are often very difficult or not possible, particularly to damaged seams. If you have a seam taped product, send me photos of the damage and I will do my best to help.
Keep this in mind when ordering seam taped bags.